Frequent questions
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Republic of Tatarstan, Kazan, Khadi Taktasha, 2, office 1
Phone / E-mail
The free baggage allowance is set by the carrier and provides for the number of seats and weight of baggage per passenger of the aircraft, and is determined not only by its size and weight, but also by the class of service.
The baggage limit for children under 2 years old is discussed separately, on a ticket without providing a separate seat.
In order to ensure flight safety, there is a list of items prohibited from being carried in hand luggage.:
• Explosive, combustible, toxic substances
• Radioactive elements
• Weapons, even toy ones
• Gases (compressed, liquefied)
• Caustic mixtures
• Magnetized materials
• Oxidizing agents
• Liquids in containers with a volume exceeding 100 ml
This is a general list. To clarify, go to the airline's website.
Permitted items to be carried in hand luggage:
• Valuable personal items
• Cash and bank cards
• Documents
• Smartphones, laptops
• Jewelry
• Medications needed in flight (requires a prescription from a doctor)
• Baby care supplies
• Outerwear
• Umbrella or cane
• A book to read
• Baby carriage
Baggage allowance on charter flights is determined by the charterer.
The baggage limit for children under 2 years old is discussed separately, on a ticket without providing a separate seat.
In order to ensure flight safety, there is a list of items prohibited from being carried in hand luggage.:
• Explosive, combustible, toxic substances
• Radioactive elements
• Weapons, even toy ones
• Gases (compressed, liquefied)
• Caustic mixtures
• Magnetized materials
• Oxidizing agents
• Liquids in containers with a volume exceeding 100 ml
This is a general list. To clarify, go to the airline's website.
Permitted items to be carried in hand luggage:
• Valuable personal items
• Cash and bank cards
• Documents
• Smartphones, laptops
• Jewelry
• Medications needed in flight (requires a prescription from a doctor)
• Baby care supplies
• Outerwear
• Umbrella or cane
• A book to read
• Baby carriage
Baggage allowance on charter flights is determined by the charterer.
Non-refundable air tickets are not subject to change or cancellation. If you request a refund of such tickets, you will not be refunded the amount of money. It is only possible to refund airport fees. Therefore, we strongly recommend that you carefully study the fare conditions on your route before purchasing tickets.
In case of doubt, contact our operator immediately for full information.
In case of doubt, contact our operator immediately for full information.
According to airline regulations, newborns are allowed to travel from the age of 7 days. Sometimes there are exceptions when a child can be transported 48 hours after birth, provided there is a medical report on his health.
One passenger can accompany up to three children under the age of 2 years. However, only 1 child can travel for free, without a separate seat. Additional tickets will be required for the remaining children.
Free baggage allowance is allowed for children under 2 years old who are transported without a separate seat.:
• Up to 10 kg of checked baggage (when weighing baggage for transportation by weight)
• 1 piece of checked baggage weighing no more than 10 kg with dimensions not exceeding 115 cm in total (when transporting baggage by number of seats).
One passenger can accompany up to three children under the age of 2 years. However, only 1 child can travel for free, without a separate seat. Additional tickets will be required for the remaining children.
Free baggage allowance is allowed for children under 2 years old who are transported without a separate seat.:
• Up to 10 kg of checked baggage (when weighing baggage for transportation by weight)
• 1 piece of checked baggage weighing no more than 10 kg with dimensions not exceeding 115 cm in total (when transporting baggage by number of seats).
Если вы выбираете метод регистрации в аэропорту, рекомендуется прибыть за 3 часа до отлета. В большинстве случаев это времени достаточно для прохождения всех процедур. По прибытии в аэропорт вам нужно пройти досмотр службы безопасности. Затем найти табло вылетов, на котором будет указан номер вашего рейса, время начала регистрации и номера стоек, где это происходит. Для регистрации вам потребуется документ, указанный в вашем билете. На стойке регистрации вы сдаете багаж и предъявляете ручную кладь. После прохождения регистрации вам выдают бирки на багаж и ручную кладь, а также посадочный талон со следующей информацией:
Номер вашего места в салоне
Время окончания посадки
Номер гейта для посадки в самолет
Отрывной корешок с основной информацией, такой как маршрут, номер рейса, дата и время вылета.
Для внутренних рейсов требуется дополнительный досмотр безопасности перед входом в зал ожидания аэропорта.
Для международных рейсов, кроме повторного досмотра, проходятся таможенный и пограничный контроль. После всех процедур пассажиры могут перейти в зал ожидания с магазинами беспошлинной торговли.
Онлайн-регистрация доступна на сайтах авиакомпаний (если предусмотрено). Регистрация открывается за 24 часа до вылета и закрывается около 90 минут до отлета. Для регистрации на сайте нужен номер бронирования и фамилия так, как указано в билете. После подтверждения данных вы сможете выбрать место в самолете, заказать питание и получить посадочный талон на указанную почту. Его можно распечатать дома или воспользоваться киосками саморегистрации в аэропорту. Однако, если у вас есть багаж, все равно необходимо обратиться на стойку регистрации в аэропорту.
Для самостоятельной онлайн-регистрации в аэропорту существуют киоски. Вам потребуются паспорт, билет и карточка лояльности (при наличии). Следуйте инструкциям на экране, по окончании получите посадочный талон. Багаж можно сдать на специальных стойках или на стойках авиакомпании. Некоторые авиакомпании предлагают регистрацию только для пассажиров без багажа.
Номер вашего места в салоне
Время окончания посадки
Номер гейта для посадки в самолет
Отрывной корешок с основной информацией, такой как маршрут, номер рейса, дата и время вылета.
Для внутренних рейсов требуется дополнительный досмотр безопасности перед входом в зал ожидания аэропорта.
Для международных рейсов, кроме повторного досмотра, проходятся таможенный и пограничный контроль. После всех процедур пассажиры могут перейти в зал ожидания с магазинами беспошлинной торговли.
Онлайн-регистрация доступна на сайтах авиакомпаний (если предусмотрено). Регистрация открывается за 24 часа до вылета и закрывается около 90 минут до отлета. Для регистрации на сайте нужен номер бронирования и фамилия так, как указано в билете. После подтверждения данных вы сможете выбрать место в самолете, заказать питание и получить посадочный талон на указанную почту. Его можно распечатать дома или воспользоваться киосками саморегистрации в аэропорту. Однако, если у вас есть багаж, все равно необходимо обратиться на стойку регистрации в аэропорту.
Для самостоятельной онлайн-регистрации в аэропорту существуют киоски. Вам потребуются паспорт, билет и карточка лояльности (при наличии). Следуйте инструкциям на экране, по окончании получите посадочный талон. Багаж можно сдать на специальных стойках или на стойках авиакомпании. Некоторые авиакомпании предлагают регистрацию только для пассажиров без багажа.
For small children under 2 years old who travel without their own seat, free baggage transportation is provided in accordance with the standards established for infants:
• Up to 10 kg of checked baggage (when checking in by weight)
• 1 piece of checked baggage weighing no more than 10 kg and with dimensions not exceeding 115 cm in total in three dimensions (at baggage check-in by number of seats)
It is also allowed to carry a baby carriage (car seat, cradle) as hand luggage if its weight does not exceed 5 kg and its dimensions comply with the standards for hand luggage (no more than 115 cm in total in three dimensions). Otherwise, the stroller must be checked into the luggage.
• Up to 10 kg of checked baggage (when checking in by weight)
• 1 piece of checked baggage weighing no more than 10 kg and with dimensions not exceeding 115 cm in total in three dimensions (at baggage check-in by number of seats)
It is also allowed to carry a baby carriage (car seat, cradle) as hand luggage if its weight does not exceed 5 kg and its dimensions comply with the standards for hand luggage (no more than 115 cm in total in three dimensions). Otherwise, the stroller must be checked into the luggage.
Yes, it is possible. If your trip cannot do without your pet, you can book a flight without paying. After receiving the confirmation to your email address, send us a request about the possibility of transporting the animal on this flight. One of our operators will contact the airline to confirm the possibility of transporting the animal.
An animal weighing up to 8 kg can be transported in the cabin. To do this, it is placed in a carrier cage with access to air. The dimensions of the cage in the sum of three dimensions should not exceed 115 cm (usually 50x40x25 cm). If the weight of the animal is more than 8 kg, then it can only be transported in the luggage compartment. The carrier must have an airtight bottom with an absorbent. The size of the cage should allow the animal to stand up and turn 360 degrees.
Transportation of an animal is charged separately at the excess baggage rate and is not included in the regular baggage allowance. The exception is guide dogs accompanying disabled passengers.
The following documents will be required for the transportation of animals:
• Veterinary passport
• A certificate of health status indicating vaccinations by age. The last rabies vaccination must be given no earlier than one year and no later than two months before the trip.
• To cross the border, you need a certificate from the club confirming that the animal has no breeding value.
It should be borne in mind that some countries have strict restrictions or bans on the import of animals, so it is worthwhile to clarify this in advance and prepare the appropriate documents. It is important to bring a veterinary first aid kit and, if necessary, a sedative for the animal if it is nervous.
An animal weighing up to 8 kg can be transported in the cabin. To do this, it is placed in a carrier cage with access to air. The dimensions of the cage in the sum of three dimensions should not exceed 115 cm (usually 50x40x25 cm). If the weight of the animal is more than 8 kg, then it can only be transported in the luggage compartment. The carrier must have an airtight bottom with an absorbent. The size of the cage should allow the animal to stand up and turn 360 degrees.
Transportation of an animal is charged separately at the excess baggage rate and is not included in the regular baggage allowance. The exception is guide dogs accompanying disabled passengers.
The following documents will be required for the transportation of animals:
• Veterinary passport
• A certificate of health status indicating vaccinations by age. The last rabies vaccination must be given no earlier than one year and no later than two months before the trip.
• To cross the border, you need a certificate from the club confirming that the animal has no breeding value.
It should be borne in mind that some countries have strict restrictions or bans on the import of animals, so it is worthwhile to clarify this in advance and prepare the appropriate documents. It is important to bring a veterinary first aid kit and, if necessary, a sedative for the animal if it is nervous.
Attention! It is necessary to obtain confirmation from the airline in order to select special services. For more information, please contact our operators!
When booking a ticket, you have the option to order special meals on board. Simply select one of the special food options in the Passenger Information section, and the crew will provide it during the flight.
Food selection is a free service.
When booking a ticket, you have the option to order special meals on board. Simply select one of the special food options in the Passenger Information section, and the crew will provide it during the flight.
Food selection is a free service.
The electronic plane ticket replaced the printed ticket in 2008. An electronic ticket is convenient because you don't need to go anywhere to purchase it - it's enough to have a computer or smartphone with Internet access and visit the website. www.avt.trave . The electronic ticket cannot be lost or forgotten at home. It is also a document certifying the conclusion of an air transportation agreement between the passenger and the airline.
What is an Itinerary Receipt?
The e-ticket you purchased on the website avt.travel it is stored on the airline's servers. After paying for the order, you will receive an itinerary receipt by email as confirmation of the purchase of the ticket. You can print it on a printer and take it with you. Both security personnel and border guards can check the route receipt as confirmation of the return flight from the country.
What is an Itinerary Receipt?
The e-ticket you purchased on the website avt.travel it is stored on the airline's servers. After paying for the order, you will receive an itinerary receipt by email as confirmation of the purchase of the ticket. You can print it on a printer and take it with you. Both security personnel and border guards can check the route receipt as confirmation of the return flight from the country.